Re-Opening Serenity Seniors Residence for Visitors —Thursday June 18, 2020

As a community, thanks to the dedication and commitment of all the residents, staff and families we have been successful in managing the COVID-19 in the Parry Sound area.  We all stepped up, gave up a lot and followed the direction of our Chief Medical Officer of Health and the Incident Command Team, led by West Parry Sound Health Centre.  Serenity Seniors Residence was among the many community partners that participate in putting into place the Directives from the Ministry of Health, Ministry of Long Term Care and Ministry of Seniors and Accessibility (MSAA).

We are pleased that we are able to offer outdoor visits at Serenity Seniors Residence. There are VERY strict guidelines that we must follow, as we are not out of the woods yet. COVID-19 is still in existence in our Province.  These guidelines include:

> Visitors must have a negative test for COVID-19 within the past 14 days of scheduled visit.  To arrange a COVID test please contact your local COVID-19 assessment centre

>Scheduling of visits is required to allow for appropriate physical distancing (6 feet apart or the distance of a pool noodle) as well as staffing coverage

> In order to accommodate everyone, the number of visits per resident, per day is set by the HOME’s ability to manage the guidelines.  Please note, if the HOME is in OUTBREAK, there will be no visits by families or friends, unless they are deemed as an essential visitor (see Visitor policy document)

> One visitor per resident in an outdoor area, determined by the Home.  Please do not move furniture around as they have been placed to meet the physical distancing rules. 

>Visitors can book online by contacting Lisa at  or by calling /texting Lisa at 416-936-5990.  Please do NOT call the Serenity phone to book or cancel visits.  Time has been set aside between visits for staff to disinfect the area following each visit.

How you can help:

  • Arrive 10-15 minutes early to check in for screening, to review protocol. Please continue to use the sign in and out books.
  • Be compliant with hand hygiene and other infection control measures. Cloth masks should be worn at all times and must cover the chin and the nose.  The visitor must supply their own cloth mask.
  • Not visit other residents ; if a visitor wishes to visit more than one resident a separate visit should be scheduled
  • Identify any additional items that are being brought in for the resident as staff may have to disinfect, if appropriate

Remember, if you are showing symptoms or feeling ill, please postpone your visit.  Be vigilant in keeping you and your loved ones safe.